Frequently Asked Questions

Everything you need to know about your Frederick's of Hollywood experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in original condition with tags attached. For hygiene reasons, certain items like hosiery and adhesive bras are final sale.

How do I determine my correct size?

We provide a comprehensive Size Guide on every product page. We recommend taking current measurements of your bust, waist, and hips to ensure the most accurate fit for our lingerie and lounge collections.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for your convenience.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and private.